Two team members have a disagreement over the best approach to a critical component of the project. Their conflict has begun to affect the morale of the entire team, and delays are imminent if a resolution is not found.
As the project manager, how do you facilitate conflict resolution between these team members?
A) Letting them resolve it on their own to foster independence, avoiding any managerial intervention that could stifle team dynamics.
B) Organizing a mediation session where both parties can present their viewpoints, followed by a discussion to find a mutually acceptable solution.
C) Deciding the outcome yourself based on your understanding of the project needs, to expedite resolution and minimize project delays.
D) Encouraging a team vote on the disputed approaches, going with the majority to ensure team cohesion and democratic decision-making.
Conflict within a team isn’t a roadblock; it’s an opportunity for growth and innovation. When two of our team members clash over a critical component, it’s a signal for us to pause and listen. By organizing a mediation session, we’re not just solving a dispute; we’re reinforcing our commitment to collaboration and mutual respect. This process allows us to uncover innovative solutions that might have been overlooked in a unilateral decision-making approach. As we navigate through these discussions, we strengthen our team’s bond and reaffirm our collective focus on the project’s goals.
Correct Answer: B
Reason: Mediation respects all perspectives and fosters a constructive resolution, maintaining team cohesion and productivity.
Incorrect Answers:
A) Allowing conflicts to resolve on their own can lead to unresolved issues and affect team dynamics negatively.
C) Unilateral decisions by the manager can disregard team input, leading to resentment or disengagement.
D) Voting on disputed approaches can create winners and losers, potentially harming team unity.
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